Returns & Exchanges

At Dogguo, we want you and your pup to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all labels are intact and the product is free of pet hair or debris.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing